TERMS OF SERVICE

Effective Date: May 17th, 2026
Last Updated: May 17th, 2026
Version: 1.1

IMPORTANT NOTICE TO CLIENT

PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OR USING THE ESTAJO BUSINESS PROCESS MANAGEMENT (BPM) PLATFORM (THE “SERVICE”) YOU AGREE TO BE BOUND BY THIS AGREEMENT, INCLUDING THE INTEGRATED PRIVACY POLICY (SECTION 8) AND DATA PROCESSING ADDENDUM (SECTION 9).

Key Provisions (Summary):

– No Sensitive Data: You are strictly prohibited from submitting Sensitive Data (Section 5.1).
– Non-Refundable Fees: All fees are non-refundable except where required by law (Section 6.2).
– Permanent Deletion: Non-payment beyond the grace period leads to irreversible data deletion (Section 6.3).
– Liability Cap: Estajo’s liability is capped at 1 month of fees paid (Section 12.2).
– AI Features: AI outputs are “as is.” Do not rely solely on them for critical decisions (Section 16).
– Data Export: Not all data types are included in the automated export. See Section 7.4 for details.

If you do not agree, do not use the Service.

1. DEFINITIONS

1.1 Agreement – These Terms of Service, including the integrated Privacy Policy (Section 8) and Data Processing Addendum (Section 9), as updated from time to time.

1.2 Applicable Data Protection Law – All applicable privacy and data protection laws, including PIPEDA, provincial privacy laws, CCPA/CPRA, and similar Canadian and US federal and state laws.

1.3 Client or “you” – The individual or legal entity that subscribes to and uses the Service.

1.4 Client Data – All data submitted or stored in the Service by or on behalf of the Client or Users, including customer contacts, pipeline data, deal records, closed deal records, uploaded files, AI chatbox conversation history, AI analysis results, and related content.

1.5 Confidential Information – Non-public information disclosed by one party to the other that is designated as confidential or would reasonably be understood as confidential given the nature of the information.

1.6 Controller / Business – The entity that determines the purposes and means of processing Personal Data — typically the Client.

1.7 Closed Deal Archive – A secure, read-only section within the Service where deals marked as closed (won or lost) are automatically preserved, including the lead profile, notes, AI chatbox conversation history, AI analysis results, and activity history. Closed Deal Archive records are retained for the duration of the active Subscription Term and are accessible to all Users in read-only format. Closed deal records do not count toward the Client’s active project limit but do count toward the Client’s total storage limit.

1.8 Estajo, we, or us – Estajo, a sole proprietorship operated by Ifiok Charles, with its principal place of business at 105 Champagne Avenue, Ottawa, Ontario, K1S 5E5, Canada.

1.9 Estajo Materials – The Service, software, code, technology, documentation, interfaces, designs, and all related intellectual property, including modifications and derivatives.

1.10 Force Majeure Event – Events beyond a party’s reasonable control, including natural disasters, war, terrorism, labour disputes, major infrastructure outages, and pandemics.

1.11 Personal Data / Personal Information – Information relating to an identified or identifiable natural person.

1.12 Processor / Service Provider – An entity that processes Personal Data on behalf of a Controller or Business.

1.13 Sensitive Data – Includes, without limitation:

– Health or medical data;
– Payment card or bank account numbers;
– Government-issued IDs (e.g., Social Insurance Number, Social Security Number, passport, driver’s licence);
– Biometric or genetic data;
– Data revealing racial or ethnic origin, political opinions, religious beliefs, or trade-union membership;
– Data concerning sex life or sexual orientation;
– Criminal records;
– Any data treated as “special category,” “sensitive,” or similar under Applicable Data Protection Law.

Submission of Sensitive Data is strictly prohibited and constitutes a material breach of this Agreement.

1.14 Service – The Estajo BPM cloud platform, including associated features, APIs, integrations, and documentation, accessible at estajo.com and any related applications.

1.15 Subscription Term – The period during which the Client has an active, paid subscription.

1.16 Third-Party Services – Third-party applications, services, or content integrated with or accessible via the Service but not operated by Estajo.

1.17 User – Any individual authorized by the Client to use the Service under the Client’s account, including Super Admins, Admins, and Agents.

2. ACCEPTANCE, SCOPE, AND SERVICE GRANT

2.1 Acceptance and Authority

By clicking “I Accept,” creating an account, or using the Service, the Client:

– Confirms it has read and understood this Agreement;
– Agrees to be legally bound by it;
– Represents it has legal authority to enter into this Agreement, and to bind its organization if applicable;
– Confirms all Users are at least 18 years old or the age of majority in their jurisdiction.

If you are accepting on behalf of an organization, you represent that you are authorized to bind that organization. Acceptance of this Agreement by the Super Admin binds all Users on the account.

2.2 Grant of License

Subject to this Agreement and timely payment of fees, Estajo grants the Client a limited, non-exclusive, non-transferable, revocable licence during the Subscription Term to:

– Access and use the Service solely for the Client’s internal business purposes;
– Permit authorized Users to access and use the Service in accordance with this Agreement.

The Client shall not, and shall not permit others to:

– Copy, modify, reverse engineer, or create derivative works of the Service;
– Rent, lease, resell, sublicence, or provide the Service to third parties;
– Remove or alter any proprietary notices;
– Use the Service beyond the scope of this licence.

2.3 Service Availability

Estajo uses commercially reasonable efforts to keep the Service available and performant. Availability may be affected by scheduled maintenance, emergency fixes, internet failures, Third-Party Services, or Force Majeure Events. Estajo may deploy application updates and bug fixes that require temporary downtime. Where possible, Estajo will provide advance notice of scheduled maintenance via email or in-app notification. Emergency updates may be deployed without prior notice. Unless a separate signed SLA is in place, uptime targets are goals only and do not give rise to credits or refunds.

2.4 Modifications

Estajo may modify or discontinue features, interfaces, APIs, or components of the Service. Where a change materially and adversely affects the Client’s use, Estajo will use reasonable efforts to provide advance notice. Estajo is not liable for modifications, suspensions, or discontinuations of features.

3. USER ROLES, ACCESS CONTROL, AND ACCOUNTABILITY

3.1 User Roles

The Service uses a role-based access hierarchy:

– Super Admin (Account Owner): Full control over configuration, user roles, billing, data deletion, and bulk data export. Only the Super Admin may initiate a bulk download of all Client Data during the cancellation or suspension grace period.
– Admin: Manages settings and workflows within assigned scope; cannot change the Super Admin or access billing beyond permitted limits.
– Agent: Standard user with access limited to assigned records and tasks; cannot manage other Users or core configuration.

During an active Subscription Term, all Users may export subsets of lead data using the advanced filter export feature. Upon cancellation or suspension, bulk data export access is restricted to the Super Admin only.

Estajo does not mediate internal access disputes between Users.

3.2 Client Responsibility

The Client is fully responsible for:

– Keeping credentials and authentication methods secure;
– Ensuring only authorized individuals have access;
– Ensuring all Users comply with this Agreement;
– Promptly notifying Estajo of any suspected unauthorized access or security incident.

All actions taken by Users under the Client’s account are deemed actions of the Client.

3.3 Account Security

The Client agrees to use strong passwords, enable multi-factor authentication where available, regularly review User access, and promptly deactivate accounts for departing staff. Estajo may suspend access if it reasonably suspects compromise or misuse.

4. INTELLECTUAL PROPERTY AND DATA OWNERSHIP

4.1 Estajo Intellectual Property

Estajo and its licensors own all rights, title, and interest in and to the Service and Estajo Materials. Except for the limited licence granted in Section 2.2, no rights are granted. The Client may not register or claim rights in Estajo’s trademarks, service marks, or materials.

4.2 Client Data Ownership

The Client retains all ownership rights in Client Data.

The Client grants Estajo a worldwide, non-exclusive, royalty-free licence to use, store, process, and modify Client Data solely to:

– Provide, maintain, and support the Service;
– Generate aggregated and de-identified data that cannot reasonably identify the Client or any individual (“Aggregated Data”).

Estajo may use Aggregated Data for analytics, benchmarking, and product improvement, provided it is non-identifying.

Client Data is not used to train, fine-tune, or improve any AI or machine learning models, including those operated by Estajo or its AI sub-processors. AI features process Client Data solely to generate real-time outputs as part of the Service.

Processing of Client Data is further governed by the DPA (Section 9).

4.3 Feedback

If the Client or Users provide feedback or suggestions regarding the Service, Estajo may use them freely without obligation or compensation.

5. USE OF THE SERVICE AND PROHIBITED CONDUCT

5.1 Prohibited Data Submission – Sensitive Data

The Service is not designed to store or process Sensitive Data. The Client must not submit, store, or process any Sensitive Data in the Service.

Submitting Sensitive Data is a material, non-curable breach and entitles Estajo to immediately suspend the Client’s account and cancel this Agreement without refund. The Client assumes all risk and liability arising from any Sensitive Data it submits and waives claims against Estajo related to such submission.

5.2 Prohibited Conduct

The Client and Users shall not:

– Attempt unauthorized access, security testing, or disruption of the Service;
– Use automated tools to scrape or overload the Service;
– Upload unlawful, harmful, defamatory, or offensive content;
– Distribute malware or malicious code;
– Infringe third-party intellectual property or privacy rights;
– Use the Service in violation of applicable laws or to support illegal activity;
– Use AI-generated outputs as the sole basis for legal, medical, financial, safety-critical, or regulatory decisions.

5.3 Third-Party Services

The Service may integrate with or link to Third-Party Services. Estajo does not control and is not responsible for Third-Party Services, their security, availability, or terms. Use of Third-Party Services is at the Client’s sole risk and is governed by those third parties’ own terms and policies.

5.4 Compliance with Laws

The Client is solely responsible for ensuring its use of the Service and Client Data complies with all applicable laws, including Canadian federal and provincial laws, US federal and state laws, export controls, sanctions, anti-bribery, consumer protection, and privacy laws.

6. SUBSCRIPTION, BILLING, AND PERMANENT DELETION POLICIES

6.1 Subscription Plans and Fees

Estajo offers three subscription plans — Starter, Growth, and Scale — each priced as a flat monthly fee in Canadian dollars (CAD) covering a defined number of users, storage, AI credits, and features as specified on Estajo’s pricing page at estajo.com/pricing.

Unless otherwise stated, all plan features and limits — including AI credits, storage, active projects, and custom fields — are shared across all Users on the account.

Active project limits apply to open deals only. Deals marked as closed (won or lost) are automatically moved to the Closed Deal Archive and do not count toward the Client’s active project limit. Closing a deal therefore frees up an active project slot for new opportunities. Closed deal records do however count toward the Client’s total storage limit.

AI features are subject to monthly Arit Credit limits based on the Client’s subscription plan. AI credits are allocated at the plan level and shared across all Users on the account. Unused plan credits do not roll over to the following month. If the shared credit limit is exhausted before the end of the billing cycle, AI features will be disabled for all Users until the next billing cycle or until the Client purchases additional credits via the top-up feature.

Top-up credits are available for purchase within the Service at any time during the active Subscription Term. Top-up credits are non-refundable and do not carry over to the following billing cycle. Any unused top-up credits expire at the end of the billing cycle in which they were purchased. Top-up credit pricing is subject to change with 30 days’ prior notice. Estajo recommends purchasing only the credits the Client expects to use before the end of the current billing cycle.

AI model availability varies by plan as specified on Estajo’s pricing page.

Storage is limited to the amount specified in the Client’s subscription plan and is shared across all Users on the account, including storage used by closed deal records in the Closed Deal Archive. If the storage limit is reached, new file uploads will be disabled for all Users until existing files are removed or the Client upgrades to a higher plan. Existing stored data is not affected.

All fees are charged in Canadian dollars (CAD). US-based Clients are responsible for any currency conversion fees charged by their payment provider.

6.2 Non-Refundable Fees

All fees are non-refundable and non-cancellable, except where required by applicable law or expressly agreed in writing. No refunds or credits are owed if the Client cancels early or if Estajo cancels for the Client’s breach.

6.3 Payment Failure and Permanent Deletion

If a payment attempt fails, the following process applies:

1. Retry Period (Days 1–14): Estajo automatically retries the payment method. The Client retains full access to the Service and receives failure notices.

2. Suspension (Days 15–28): If payment remains unpaid, the account is suspended. Client Data is preserved but access to the full Service is blocked for all Users. During this period, the Super Admin retains access to a dedicated bulk download page only, from which lead profile data (system fields and custom fields) — including closed deal records — can be downloaded in CSV or ZIP format with a single click. The intelligence history of closed deals — including notes, AI chatbox conversation history, AI analysis results, and activity history — is not included in the export and cannot be recovered after permanent deletion. The Client is solely responsible for having retrieved any such data before permanent deletion occurs.

3. Permanent Deletion (Day 29 onwards): If payment is still not received by the end of the suspension period, Estajo may permanently and irreversibly delete the account and all associated Client Data, including all closed deal records and intelligence history, subject to any legal record-keeping requirements. Data cannot be recovered thereafter.

The Client is solely responsible for maintaining valid payment methods, monitoring billing notices, and exporting all data before the deletion deadline. Estajo is not liable for data loss resulting from non-payment. The Client expressly assumes this risk and waives related claims against Estajo.

6.4 Automatic Renewal

Subscriptions renew automatically for successive terms equal to the initial term, unless the Client cancels via the in-app account management console at least 30 days before the end of the then-current term.

6.5 Fee Changes

Estajo may change fees for renewal terms with at least 30 days’ prior written notice. Updated fees apply at the next renewal.

6.6 Taxes

Fees are exclusive of applicable taxes. The Client is responsible for all taxes arising from its use of the Service, including applicable Canadian GST/HST/PST and US sales taxes, except taxes based on Estajo’s net income. If the Client is tax-exempt, it must provide valid documentation prior to invoicing.

7. DATA GOVERNANCE AND RETENTION

7.1 General Retention

Estajo retains Client Data only as needed to provide the Service, comply with applicable law, and support legitimate business needs such as dispute resolution and accounting. Clients may export their data at any time during the Subscription Term using the tools provided within the Service.

During a suspension due to non-payment, Client Data is preserved but access to the full Service is blocked until the account is reactivated or permanently deleted per Section 6.3.

7.2 Closed Deal Archive

When a deal is marked as closed (won or lost), it is automatically moved to a secure, read-only Closed Deal Archive within the Service. The Closed Deal Archive preserves the complete intelligence history of the closed deal, including:

– Lead profile (system fields and custom fields)
– Notes
– AI chatbox conversation history
– AI analysis results
– Activity history

Closed deal records are retained in read-only format for the duration of the active Subscription Term. Records in the Closed Deal Archive cannot be edited or deleted by Users. Closed deal records do not count toward the Client’s active project limit, freeing up project slots for new active opportunities. Closed deal records do however count toward the Client’s total storage limit.

Closed deal records are available during the active Subscription Term only. Upon cancellation, all Closed Deal Archive records — including the complete intelligence history of closed deals — follow the same deletion timeline as all other Client Data as set out in Sections 6.3 and 7.4. The Client is solely responsible for manually saving any intelligence history it wishes to retain before cancelling.

7.3 Financial Records

Billing and payment records (not full Client operational data) may be retained for the legally required period — typically up to 7 years — to satisfy Canadian and US tax and accounting obligations.

7.4 Data Export and Deletion Upon Cancellation

During an active Subscription Term, all Users may export subsets of lead data at any time using the advanced filter export feature, which allows Users to set filters to define a subset of leads and download lead profile data for those leads.

Upon cancellation, the Super Admin retains access to a dedicated bulk download page for up to 30 days. From this page, the Super Admin may download all lead profile data — including closed deal records — in one of two formats with a single click:

– CSV — each row represents one lead, with columns corresponding to all system fields and custom fields configured by the Client;
– ZIP — containing all lead profile data in full across all fields.

The bulk download feature during the cancellation grace period is accessible to the Super Admin only. Admins and Agents do not have access to this feature during the grace period.

The following data types are not included in either export format:

– Notes associated with leads (active or closed);
– Activity history;
– Tasks associated with leads;
– Files personally uploaded by Users to the Service;
– AI chatbox conversation history (active and closed deals);
– AI analysis results (active and closed deals).

The intelligence history of closed deals — including notes, AI chatbox conversation history, AI analysis results, and activity history — exists only within the Service and cannot be exported. The Client is solely responsible for manually saving any intelligence history it wishes to retain before cancellation takes effect. Once the account is cancelled or permanently deleted, this data cannot be recovered under any circumstances.

Estajo intends to evaluate the feasibility of including additional data types in future export options.

After the 30-day period, all Client Data will be permanently and irreversibly deleted, including all closed deal records and intelligence history, and cannot be recovered.

In the case of suspension due to non-payment, the deletion timeline follows Section 6.3.

8. ESTAJO PRIVACY POLICY (INTEGRATED SUMMARY)

This section summarizes how Estajo handles Personal Data relating to Users (not Client Data itself). The full Privacy Policy is available at estajo.com/privacy-policy-and-data-processing-addendum and is incorporated into this Agreement by reference.

8.1 Information Collected

– Account Data: Name, business email, phone number, organization, and login credentials.
– Billing Data: Billing contact, company address, tax details, and subscription information. Card data is handled by a third-party payment processor and is not stored by Estajo.
– Usage Data: Aggregated, non-identifying feature usage and performance metrics.
– Communications Data: Support tickets and service-related communications.
– Cookies: Essential cookies for authentication and security only. No marketing or advertising cookies.

8.2 Use and Sharing

Estajo uses Personal Data to provide and support the Service, manage billing, secure and improve the Service, and communicate with Users about the Service.

Personal Data may be shared with service providers acting on Estajo’s instructions, authorities where required by law, and successor entities in connection with a business transfer. Estajo does not sell Personal Data.

8.3 Privacy Rights by Jurisdiction

Depending on jurisdiction, Users may request access, correction, deletion, or portability of their Personal Data, or opt out of certain processing:

– Canadian Users may exercise rights under PIPEDA and applicable provincial privacy laws.
– California Users may exercise rights under the CCPA/CPRA, including the right to know, delete, correct, and opt out of the sale or sharing of Personal Information.
– Users in other US states with applicable privacy laws may exercise rights under those laws.

Requests may be submitted to legal@estajo.com, subject to identity verification and applicable legal limits. Estajo will respond within the timeframe required by applicable law.

8.4 Security

Estajo uses industry-standard technical and organizational safeguards — including encryption, access controls, monitoring, and regular reviews — to protect Personal Data.

9. DATA PROCESSING ADDENDUM (INTEGRATED SUMMARY)

This section summarizes the DPA, which governs Estajo’s processing of Client Data containing Personal Data on behalf of the Client. The full DPA is available at estajo.com/privacy-policy-and-data-processing-addendum and forms part of this Agreement.

9.1 Roles and Scope

– Client: Controller / Business of Client Data.
– Estajo: Processor / Service Provider, processing Client Data only on the Client’s documented instructions.

Subject matter: Client Data in the Service. Purpose: Providing and supporting the Service. Sensitive Data must not be submitted (Section 5.1).

9.2 Processor Obligations

Estajo will: process Client Data only as instructed; ensure personnel with access are bound by confidentiality obligations; and maintain appropriate technical and organizational security measures.

9.3 Sub-processors

Estajo may engage third-party Sub-processors to assist in delivering the Service. All Sub-processors are bound by data protection agreements with obligations no less protective than this Agreement. Estajo remains responsible for Sub-processors’ performance.

A current list of Sub-processors, including their name, purpose, and location, is maintained at estajo.com/privacy-policy-and-data-processing-addendum.

Estajo will provide at least 30 days’ prior notice of any new Sub-processor additions via email or in-app notification. If the Client reasonably objects to a new Sub-processor on data protection grounds, it may notify Estajo in writing within that 30-day period and Estajo will work in good faith to address the concern.

9.4 Privacy Rights Requests

Estajo will provide reasonable assistance, including tools, to enable the Client to respond to privacy rights requests from individuals regarding Client Data. Requests directed to Estajo will, where appropriate, be redirected to the Client.

9.5 Security Breach Notification

If Estajo becomes aware of a Personal Data Breach affecting Client Data, it will notify the Client without undue delay and within any legally required timeframe under applicable Canadian or US law, provide relevant information, and cooperate reasonably. The Client is responsible for any regulatory or individual notifications unless otherwise required by law.

9.6 Cross-Border Data Transfers

Client Data may be processed in both Canada and the United States. Data transfers between Canada and the US are governed by contractual safeguards with Sub-processors, including data processing agreements with obligations consistent with PIPEDA and applicable US privacy laws. Estajo takes reasonable steps to ensure Client Data receives an equivalent level of protection regardless of where it is processed.

10. WARRANTIES AND DISCLAIMERS

10.1 Client Warranties

The Client warrants that: it has the rights to submit Client Data and grant the licences in this Agreement; it will not submit Sensitive Data; and Client Data and its use of the Service comply with applicable laws and do not infringe third-party rights.

10.2 Estajo Limited Warranty

Estajo warrants that the Service will perform materially in accordance with its documentation during the Subscription Term. The Client’s exclusive remedy for a breach of this warranty is for Estajo to use commercially reasonable efforts to correct the non-conformity or, if unable to do so, to cancel the Agreement and refund any prepaid, unused fees on a pro-rata basis.

10.3 Sensitive Data Disclaimer

Estajo disclaims all liability related to any Sensitive Data submitted in violation of this Agreement. The Client bears full responsibility for any regulatory actions, fines, or damages arising from such submission.

10.4 General Disclaimers

EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” ESTAJO DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

10.5 Third-Party Services

Estajo makes no warranties regarding Third-Party Services. Use of such services is entirely at the Client’s own risk.

11. INDEMNIFICATION

11.1 Client Indemnification

The Client shall indemnify and hold harmless Estajo and its service providers from third-party claims, losses, and expenses (including reasonable legal fees) arising from:

– The Client’s breach of this Agreement;
– Submission of Sensitive Data;
– Client Data infringing third-party rights;
– The Client’s misuse of the Service or violation of applicable law;
– Use of Third-Party Services.

11.2 Estajo Indemnification

Estajo shall indemnify the Client against third-party claims alleging that the Service, when used as permitted under this Agreement, infringes a third party’s intellectual property rights. Estajo may, at its option, obtain the right to continue use, modify the Service to remove the infringement, or cancel the affected services and provide a pro-rata refund of prepaid fees. This obligation does not apply to claims arising from combinations with other products, modifications, misuse, or Client Data.

11.3 Procedures

Indemnification obligations are subject to: (a) prompt written notice of the claim; (b) the indemnifying party having sole control of the defence and settlement; and (c) reasonable cooperation by the indemnified party. The indemnifying party will not settle any claim in a way that imposes obligations on the other party without prior written consent.

12. LIMITATION OF LIABILITY

12.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 Cap on Liability

ESTAJO’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CLIENT TO ESTAJO DURING THE ONE (1) MONTH PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12.3 Exceptions

The limitations above do not apply to:

– Death or personal injury caused by negligence;
– Fraud or fraudulent misrepresentation;
– The Client’s payment obligations under this Agreement;
– The Client’s indemnification obligations;
– Breach of confidentiality obligations (Section 14), to the extent limitation is not permitted by law.

13. SUSPENSION AND CANCELLATION

13.1 Cancellation for Cause

Either party may cancel this Agreement for material breach not cured within 30 days of written notice. Certain breaches — including submission of Sensitive Data or serious security or legal violations — may justify immediate suspension and cancellation of the Client’s account without a cure period.

13.2 Suspension by Estajo

Estajo may suspend the Client’s access immediately if it reasonably believes the Client or a User:

– Violates Section 5 of this Agreement;
– Creates security or legal risks for Estajo or other clients;
– Uses the Service in a manner that causes harm to Estajo or other clients.

Estajo will notify the Client of the suspension and the reason for it. Where the issue is capable of being resolved, the Client will have a reasonable opportunity to address it before the account is permanently cancelled. No refunds are provided for suspensions or cancellations arising from the Client’s breach.

13.3 Cancellation for Convenience

The Client may cancel its subscription at any time from the billing page. Upon cancellation, the Client retains access to the Service until the end of the current billing cycle. Following the end of that billing cycle, the Super Admin has a 30-day grace period to log in, export data, and reactivate the account if desired. If the account is not reactivated within that 30-day period, the account and all associated Client Data — including all closed deal records and intelligence history — will be permanently deleted and cannot be recovered.

Estajo may cancel the Service with 90 days’ prior written notice. No refunds are due for unused portions of the term unless otherwise agreed in writing.

13.4 Effect of Cancellation or Suspension

Upon cancellation or expiration of this Agreement:

– The Client’s access to the Service ceases;
– Data deletion and retention follow the timelines set out in Sections 6 and 7;
– Provisions that by their nature should survive cancellation remain in effect, including Sections 4.1, 6.2, 8, 9, 11, 12, 14, and 15.

During an active suspension, the Client’s access to the full Service is blocked but Client Data is preserved in accordance with Section 7.1 and Section 6.3.

14. CONFIDENTIALITY

Each party shall protect the other’s Confidential Information with at least the same care it uses for its own confidential information (and no less than reasonable care), use it only for purposes of this Agreement, and not disclose it except to personnel or service providers who need it and are bound by equivalent confidentiality obligations.

These obligations do not apply to information that: is or becomes publicly available without breach; was already known to the receiving party; is independently developed without use of the Confidential Information; or is received lawfully from a third party without restriction. Disclosure required by law is permitted provided the disclosing party gives notice where legally permitted.

15. GENERAL PROVISIONS

15.1 Governing Law and Jurisdiction

This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, excluding conflict-of-law rules. The parties submit to the exclusive jurisdiction of the courts of Ottawa, Ontario for any dispute arising out of or relating to this Agreement. US-based Clients consent to this jurisdiction and waive any objection to proceedings in Ottawa, Ontario on the basis of inconvenient forum or otherwise.

15.2 Dispute Resolution

The parties will first attempt to resolve any dispute informally and in good faith for at least 30 days following written notice of the dispute. Any formal proceedings will be conducted on an individual basis only — no class or representative actions are permitted.

15.3 Assignment

The Client may not assign this Agreement without Estajo’s prior written consent. Estajo may assign this Agreement in connection with a business transfer or restructuring, with notice to the Client. This Agreement binds and benefits permitted successors and assigns.

15.4 Force Majeure

Neither party is liable for delays or failures in performance (except payment obligations) caused by Force Majeure Events. If a Force Majeure Event continues for more than 60 days, either party may cancel this Agreement upon written notice.

15.5 Notices

Notices must be in writing and may be delivered by email, personal delivery, overnight courier, or registered mail to the addresses specified by each party. Notices are effective upon confirmed receipt.

15.6 Severability

If any provision of this Agreement is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remainder of the Agreement continues in full force.

15.7 Waiver

Failure to enforce any provision of this Agreement is not a waiver of that or any other provision. Any waiver must be in writing to be effective.

15.8 Entire Agreement; Order of Precedence

This Agreement (including the Privacy Policy and DPA incorporated by reference) constitutes the entire agreement between the parties regarding the Service and supersedes all prior or contemporaneous agreements on the subject matter. In the event of a conflict, the order of precedence is: (1) DPA; (2) these Terms of Service; (3) Privacy Policy.

15.9 Amendments

Estajo may modify this Agreement with at least 30 days’ written notice. Continued use of the Service after the effective date of the updated terms constitutes acceptance. If the Client objects to a material change, its sole remedy is to stop using the Service and cancel at the end of the current Subscription Term.

16. ARTIFICIAL INTELLIGENCE FEATURES

The Service incorporates AI/LLM-powered features provided by third-party providers including OpenAI, Anthropic, and Google. By using these features, you acknowledge and agree that:

(a) Inputs you provide may be transmitted to third-party AI providers and processed subject to their terms of service and privacy policies;

(b) AI-generated outputs are provided “as is” and may be inaccurate, incomplete, biased, or otherwise inappropriate for your intended use;

(d) Estajo disclaims all liability for any loss, damage, or harm arising from reliance on AI-generated content;

(e) AI chatbox conversation history and AI analysis results — including those associated with closed deals — are not included in the automated data export and must be retrieved by the Client directly from the Service while the account is still active.

Client Data is not used to train or fine-tune any AI models. See Section 4.2 for details.

17. CONTACT INFORMATION

For legal notices and privacy requests:
Email: legal@estajo.com

For product support and bug reports:
Email: help@estajo.com

Estajo aims to acknowledge all support requests within 2 business days, Monday to Friday (Eastern Time). Bug fixes and issue resolutions require application updates and deployment. Estajo will make commercially reasonable efforts to resolve reported issues in a timely manner and will notify Clients when a fix has been deployed. Resolution timelines vary depending on the complexity of the issue.

Estajo — Legal
Operated by: Ifiok Charles
Address: 105 Champagne Avenue, Ottawa, Ontario, K1S 5E5, Canada

ACKNOWLEDGMENT

BY CLICKING “I ACCEPT,” CREATING AN ACCOUNT, OR USING THE SERVICE, YOU CONFIRM THAT YOU:

– Have read and understood this Agreement;
– Agree to be legally bound by its terms;
– Have the authority to bind your organization, if applicable;
– Understand and accept the Sensitive Data prohibition, non-refundable fees, AI output limitations, data export limitations, and permanent deletion policy.

If you do not agree, do not access or use the Service.